Cancelation and Reschedule policy

 

To serve you better and keep the best cleaning technicians staffed in your homes, we need to guarantee that our employees have a full schedule, and last-minute cancellations and lockouts prevent us from reaching that goal.

 

Therefore, after much consideration, we must update our cancellation fees to guarantee your canceled spot does not go unsold.Less than 24 hrs notice/day of service/lockout = 100% of the full-service rate will be charged Within 48-24 hrs from the start of the appointment = $50.00/per employee assigned to the service More than 48 hrs from the start of the appointment = No charge Email and SMS Reminders: We send an email reminder 72 hours (3 days) from your scheduled service date and time and another text reminder 24 hours from your scheduled service date and time. These reminders allow you to contact our office to cancel or reschedule.

 

Me & The  Maids  reserves the right to process payments for cancellation and rescheduling fees. You may cancel your scheduled cleaning service in several ways: Call or text us at 860 876 5932.

 

Our business hours are Monday-Friday, from 8.30 am - 5.30 pm EST (closed on holidays).By emailing us at: meandthemaids@gmail.com Please do not use social media channels to communicate cancellations.